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Danielle Evans
Associate Recruiter at IXL Learning
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications.
In this role, you will use your communication skills to effectively explain solutions to our customers (who are teachers, students, parents, and school administrators). You will also work closely with our account management, engineering, and product design teams on continued initiatives to develop and improve our products and services.
This position is for a full-time entry level Associate Customer Support Analyst to help support our growing number of customers. We encourage new college graduates to apply including the class of 2024.
What You’ll Be Doing
Develop and maintain a high level of product expertise
Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software
Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
Troubleshoot issues and provide expert solutions and workarounds
Analyze and replicate software issues to assist in the creation of bug reports
Create and maintain product documentation for internal teams and customers
Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders
What We’re Looking For
BA/BS degree required
Some experience in a customer facing role in a corporate setting is preferred
Teaching/tutoring experience is a plus
Strong written and oral communication skills
Exceptional critical thinking, research, and problem-solving skills
Ability to prioritize tasks and work efficiently
Energetic, positive person who works well independently and with a team
Detail-oriented and exceptionally organized
Quick learner who demonstrates initiative
Passion for improving education through technology!
About IXL LearningIXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
E-Learning Providers
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1. Professional Tone:- I want to work at IXL because it is a well-known and respected educational website. I believe that I can make a difference in the lives of students by helping them learn and succeed.
The program only grades students based on correct answers. According to CommonSense Media, parents have even gone as far as to review IXL, saying that the scoring system harshly punishes mistakes and leads to a ton of stress instead of academic comprehension.
One major drawback of IXL is its emphasis on repetitive practice rather than fostering deep understanding. The program often focuses on isolated skills without providing real-world context or opportunities for critical thinking.
IXL Learning has an overall rating of 3.2 out of 5, based on over 402 reviews left anonymously by employees. 52% of employees would recommend working at IXL Learning to a friend and 63% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.
Where is IXL Learning's headquarters located? IXL Learning's main headquarters is located at 777 Mariners Island Blvd., Suite 600 San Mateo (San Francisco Bay Area), CA 94404 US.
Paul founded IXL Learning in 1998 as a way to explore the potential for Web-based technologies in education. A former software engineer, he built and launched the initial version of the company's first product, which allowed teachers to create and share interactive study materials.
IXL offers over 8,500 skills across five subjects, and we are constantly adding new content! You can choose from any of our available membership options: Single subject—math or language arts.
IXL gives you everything you need to maximize learning
Covering all 4 core subjects, our curriculum consists of 10,000 distinct skills that are aligned to all 50 state standards, popular textbooks, and standardized tests. Each IXL skill is deeply adaptive, automatically differentiating instruction for each student.
IXL recommends that students initially aim to diagnose until they reveal complete diagnostic data. This should take about 45 minutes to 1 hour per subject and can be done over multiple sessions. After getting their initial levels, students should answer about 10 to 15 questions per week in the Real-Time Diagnostic.
Yes.Our classroom license includes access for one teacher and can be purchased for as few as 25 students and as many as 150. To see a detailed breakdown of price levels for larger classes, please visit the subscriptions page.
Introduction: My name is Mr. See Jast, I am a open, jolly, gorgeous, courageous, inexpensive, friendly, homely person who loves writing and wants to share my knowledge and understanding with you.
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