Contact Us (2024)

How to access HCAhrAnswers

HCAhrAnswers is available to employees 24 hours a day, 7 days a week. Be sure to type “HCAhrAnswers” when searching to be sure you reach our team of HR professionals!

Using the Web Portal on a non-shared PC (work or home)

This is the easiest way to utilize HCAhrAnswers services. Visit HCAhrAnswers.com from any PC or tablet

• If you use a dedicated PC at work and you’re logged into the HCA network, the HCAhrAnswers Portal will use single sign-on (SSO) to log you on automatically.
• If you’re accessing HCAhrAnswers from an off-site PC or tablet, just provide your 3-4 ID and network password when prompted on the “Federation Identity” screen. You don’t have to be on HCA’s network.
• If you don’t know your 3-4 ID, ask your manager. If you don’t know your password, contact IT&S Customer Support.

Using the Portal from a mobile device

While you’re on the HCAhrAnswers Portal, you can set up access from your smartphone or tablet. Just click on the link on the home page and follow the instructions. NOTE: Mobile access is provided for your convenience, and HCA won’t reimburse you for any time or data charges from your carrier to use the service. Not all functions are available on mobile devices.

Calling the HCAhrAnswers toll-free phone number

Dial 844-HR-ANSWR 844-472-6797

• You’ll be given several topic choices. These include options to reach Time Away From Work (Sedgewick) for absence or leave reporting, BConnected for benefits questions, or others directly to save you time.
• When the HCA HR customer service representative answers your call, you may be asked for your date of birth or last 4 digits of your Social Security number to validate your identity.
• Calls are recorded for quality and training purposes.
• The representative will create a case and as appropriate answer your question, process the action, or research your request and then reply to you by email. You can track your case number on the HCAhrAnswers Web Portal, or by calling back later.

Accessing the Portal using a shared computer terminal

You can use shared workstations (sometimes called “Genshare” terminals with “tap and go” login) to access HCAhrAnswers… subject of course to patient care needs.

Scenario 1

If you are logged in to the computer as yourself (via physically logging in or via Tap-and-Go) AND the computer does NOT have an HCAhrAnswers button on the single sign-on toolbar (sometimes called the Vergence toolbar).

• Open a new browser window using Internet Explorer or Chrome.
• If there is already a browser window open displaying the HCAhrAnswers login prompt, please close that browser window completely and open a new one to avoid login errors.
• Type in HCAhrAnswers.com Use the HCAhrAnswers portal as needed.
• When you are finished using the portal, click “Logout” in the top right corner.
• Be sure to close the browser session by clicking the “X” in the top right corner.
• Log out of the shared computer as normal.

Scenario 2

If you are logged in to the computer as yourself (via physically logging in or via Tap-and-Go) and the computer HAS an HCAhrAnswers button on the single sign-on toolbar (sometimes called the Vergence toolbar)

• Click the HCAhrAnswers button on the toolbar.
• The system will not require another log in. Use the HCAhrAnswers portal as needed.
• When you are finished using the portal, click “Logout” in the top right corner.
• Be sure to close the browser session by clicking the “X” in the top right corner.
• Log out of the shared computer as normal

Scenario 3

If you want to access HCAhrAnswers from a shared computer that is on the HCA guest network, and neither you nor anyone else is logged into that computer

• Open a new browser window using Internet Explorer or Chrome.
  • If there is already a browser window open displaying the HCAhrAnswers security screen, please close that browser window completely and open a new one to avoid login errors.
• Type in HCAhrAnswers.com
• The HCAhrAnswers login page appears. It is labeled the “Identity Federation” portal:
  • You need to use your 3-4 ID (HCA network ID) and network password to log in.
  • If you do not know your 3-4 ID and password, please contact your facility’s Security Coordinator or IT help desk.
  • After you log in, the HCAhrAnswers portal page displays. Use the portal as needed.
  • When you are finished using the portal, click “Logout” in the top right corner.
• Be sure to close the browser session by clicking the “X” in the top right corner.

Scanning and uploading documents to HCAhrAnswers

Some transactions on the HCA hrAnswers Portal will require you to upload an image of a document; for example, requests to upload documents to an employee’s file or to upload renewal images for licensure and certification.

The easiest way to submit licenses or certification documentation is to use the self-service mobileLicense and Certification eForm from any smart phone or tablet. (The form URL is http://www.hcacertupload.com/) Using the eForm on your mobile device, provide details on the credential using the fields provided, and then using the photo functionality on the device, take a photo of the front and back of the licensure/certification documentation.

You can also photograph other types of documents and upload them to the HCAhrAnswers portal using the appropriate eForm. Use the “Search” bar or widget to find the applicable form.

OR, you can scan paper copies of documents and have images sent to your email using many of the copy centers located in the facility. Your manager or IT technician can show you how.

Once the scanned image is in your email, you can:

• For certifications: Click on “License and Certification Upload” under “My Development” on HCAhrAnswers, then attach the documentation file for processing by the HCA hrAnswers team.
• For other required documentation (for example, for a name change after marriage or divorce) click the link on HCAhrAnswers.com for the change you want to make, click “Select File” under “Verifying Documentation,” and upload the file you scanned.

Finally, if you aren’t sure what to do, click “Ask HR and View My Cases” on the HCAhrAnswers Portal and create a case attaching the documentation you scanned/photographed along with a description of the transaction you need to complete. The HCAhrAnswers team will process the transaction and update you by email when the case is closed, or if they need more information.